Please read these terms carefully before using our website or services. By accessing this site, you agree to be bound by the following terms and conditions.
By accessing and using the website operated by Smart Home Support Limited ("we," "us," "our," or "the Company"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, users, and others who access or use our website and services.
If you do not agree with any part of these Terms, you must discontinue use of our website immediately. Your continued use of this website following the posting of revised Terms means that you accept and agree to the changes.
You must be at least 18 years of age to use this website and our services. By using this website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are accessing this website on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms.
These Terms were last updated on February 20, 2026, and are effective as of that date. We encourage you to review these Terms periodically to stay informed about any updates or modifications.
Smart Home Support Limited develops and provides intelligent monitoring systems for autonomous energy installations. Our platform enables users to track and manage the performance of solar panels, battery storage systems, inverters, and other energy-related equipment across Canada.
Our services include, but are not limited to:
The scope of services available to you may vary depending on your subscription level, equipment compatibility, and geographic location within Canada. We reserve the right to modify, update, or discontinue any feature or service at our discretion, with reasonable notice provided to active users.
Our monitoring platform is designed to assist with energy management decisions but does not replace professional electrical engineering or licensed contractor services. Users should consult qualified professionals for installation, repair, or modification of electrical systems.
As a user of our website and services, you agree to the following obligations and restrictions:
We reserve the right to investigate any suspected violation of these obligations and to take appropriate legal action, including referral to law enforcement authorities, if warranted.
All content, materials, and intellectual property available on this website are the exclusive property of Smart Home Support Limited or its licensors. This includes, but is not limited to: text, graphics, logos, icons, images, audio clips, video content, software, code, user interface designs, dashboard layouts, monitoring algorithms, data visualizations, and the compilation and arrangement of all content on the site.
Our trademarks, service marks, trade names, and logos used and displayed on this website are registered and unregistered marks of Smart Home Support Limited. Nothing on this website should be construed as granting any license or right to use any trademark without our prior written permission.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for your personal, non-commercial purposes. This license does not include the right to:
Any unauthorized use of the content on our website may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties. We actively monitor for infringement and will take appropriate legal measures to protect our intellectual property rights.
Please read this section carefully
The following disclaimers apply to all content and services provided through this website.
This website and all content, materials, information, services, and products available through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.
Smart Home Support Limited expressly disclaims all warranties, including but not limited to:
The energy monitoring data, analytics, reports, and recommendations provided through our platform are intended for informational purposes only and should not be relied upon as the sole basis for making significant energy infrastructure decisions. We recommend consulting with licensed energy professionals and electricians before making changes to your energy systems based on data from our monitoring platform.
Smart Home Support Limited does not guarantee specific energy savings, cost reductions, or performance improvements as a result of using our monitoring services. Actual results depend on numerous factors outside our control, including equipment quality, weather conditions, installation quality, and maintenance practices.
To the fullest extent permitted by applicable law, Smart Home Support Limited, its directors, officers, employees, agents, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, our website or services.
This limitation applies to, but is not limited to, damages for:
In no event shall the total aggregate liability of Smart Home Support Limited for all claims arising from or related to your use of our website and services exceed the greater of (a) the total amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred British pounds (GBP 100).
These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and even if Smart Home Support Limited has been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.
You agree to defend, indemnify, and hold harmless Smart Home Support Limited, its directors, officers, employees, agents, contractors, partners, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) arising from or relating to:
This indemnification obligation will survive the termination of these Terms and your use of our website. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Smart Home Support Limited. These links are provided for your convenience and informational purposes only.
We have no control over and assume no responsibility for the content, privacy policies, practices, accuracy, or opinions expressed on any third-party websites. The inclusion of a link to a third-party website does not imply our endorsement, sponsorship, or recommendation of that website or its content.
If you access any third-party websites linked from our site, you do so entirely at your own risk and subject to the terms and conditions of those websites. We encourage you to review the terms of service and privacy policies of any third-party websites you visit.
Smart Home Support Limited shall not be liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites or resources.
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy. We encourage you to read the Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.
If you submit personal information through our contact forms or service request forms, that information will be processed in accordance with our Privacy Policy. We use the data you provide to respond to your inquiries, deliver our services, and improve your experience with our platform.
We implement appropriate technical and organizational measures to protect the security and confidentiality of your personal data. For full details about our data handling practices, cookie usage, and your privacy rights, please visit our Privacy Policy page.
These Terms of Service and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of Scotland, United Kingdom, without regard to its conflict of law principles.
Smart Home Support Limited is registered and operates from 121 Greenloanings, Kirkcaldy, KY2 6NN, United Kingdom. Any legal proceedings arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland, United Kingdom.
If you are a consumer located in Canada, you may also be entitled to bring proceedings in your local courts in accordance with applicable Canadian consumer protection legislation. Nothing in these Terms affects your rights as a consumer under applicable mandatory local laws.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our website and services, we encourage you to first attempt to resolve the matter informally by contacting us directly at [email protected].
We are committed to resolving disputes fairly and promptly. Upon receiving your written notice of a dispute, we will make reasonable efforts to reach an amicable resolution within thirty (30) calendar days.
If informal resolution is not achieved within thirty (30) days of initial contact, either party may pursue formal resolution through the courts of Scotland, United Kingdom, as specified in the Governing Law section above. Alternatively, both parties may agree in writing to submit the dispute to binding arbitration administered by a recognized arbitration body in Scotland, under its applicable rules and procedures.
Each party shall bear its own costs and expenses in connection with any dispute resolution process, unless the arbitrator or court orders otherwise. Both parties agree to participate in the dispute resolution process in good faith and to provide relevant information and documentation as reasonably requested.
We reserve the right to suspend or terminate your access to our website and services, in whole or in part, at any time and for any reason, including but not limited to:
If we suspend or terminate your access, we will make reasonable efforts to notify you via the email address associated with your account, except where immediate termination is necessary to protect the security or integrity of our systems or to comply with legal obligations.
Upon termination, your right to use our website and services will cease immediately. The following provisions of these Terms shall survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution.
You may discontinue your use of our website and services at any time. If you wish to delete your account or request the removal of your personal data, please contact us at [email protected], and we will process your request in accordance with our Privacy Policy.
Smart Home Support Limited reserves the right to modify, amend, or replace these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the top of this page and post the revised Terms on our website.
For material changes that significantly affect your rights or obligations, we will provide at least fourteen (14) days' advance notice before the revised Terms take effect. This notice may be provided through:
Your continued use of our website and services after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree with the revised Terms, you should discontinue your use of our website before the new Terms take effect.
We recommend reviewing these Terms periodically to stay informed about any updates. Previous versions of these Terms may be available upon request by contacting us at the email address provided below.
If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the information below:
Smart Home Support Limited
We aim to respond to all inquiries within five (5) business days. For urgent legal matters, please mark your email subject line with "URGENT: Legal" to ensure prompt attention.
You may also reach us through the Contact page on our website.